A Māori pharmacist will call you back for a kōrero within 24 hours. Day 12: We then test again around day 12 as the infection may take longer to develop in some people. Low risk of having or transmitting COVID-19 includes confirming you have: You must meet these criteria to leave the facility and receive a letter confirming you have completed managed isolation. You may not become sick immediately and symptoms take time to develop. As well as COVID-19 testing, you will also be required to have a medical assessment. It is updated regularly and changes may be made during your stay. Movement outside your room is allowed only in a strictly controlled manner. The Māori holistic model of health, Te Whare Tapa Whā, reminds you to take care of all the different aspects of your life to support your wellbeing. Learn more about pre-departure testing. All people entering New Zealand must go immediately into managed isolation or quarantine facilities. The managed isolation and quarantine website has details about the travel categories permitted for emergency allocation, and what supporting evidence you need. If you do not have an appropriate destination to go to, please talk to on-site staff who may be able to assist or refer you to Government agencies that can help. Cameras are not installed in any guest rooms. Before you put on your face mask, wash and dry your hands or use hand sanitiser. You will be tested again on day 3 and day 12. Details on how you will travel from the isolation facility to your home/ residence. New Zealand Immigration and Managed Isolation and Quarantine web sites contain up-to-date official information on the subject – make sure you visit them before planning your trip to New Zealand. Place the face mask over your nose, mouth and chin, and place the loops over your ears to hold the mask in place. A man has been taken to hospital after attempting to scale a fence at Rotorua's Ibis Hotel managed isolation facility last night. Please continue to keep a watch on New Zealand’s COVID-19 alert levels and abide by any requirements around physical distancing, hand hygiene and use of PPE, once you leave the facility. In almost all cases a negative COVID-19 test and confirmation from a Medical Officer of Health or a Health Protection Officer that you are a low risk of having or transmitting COVID-19 are needed before you can leave the facility. They will arrange for you to be assessed by the on-site health professional. "Amohia ake te ora o te iwi, kia puta ki te wheiao"The wellbeing of the people is paramount. This is specific guidance for face mask use in Managed Isolation and Quarantine Facilities (MIQF). To help us continue keeping the country safe, we have implemented a system of Managed Isolation and Quarantine (MIQ). If you believe someone isn’t sticking to the rules or is behaving in a way that is likely to spread COVID-19, please report it to the on-site team – you can also report any issue on the COVID-19 website(external link). A: Travellers who have the legal right to enter New Zealand must also have a pre-booked voucher for 14-days of managed isolation or quarantine facility … Covid 19 coronavirus: The managed isolation allocation system explained - NZ Herald; Covid 19 coronavirus: Managed isolation, quarantine costing $2.4m a day, figures show - NZ Herald Remember to track your movements using the NZ COVID Tracer app. Kia kaha and thank you for doing your bit. If you have any follow up questions or queries regarding your health or develop any symptoms of COVID-19, please call Healthline on 0800 358 5453 or your GP. You have a right to access and correct information held about you. Call 0800 787 797 or free text 8681 or online chat at alcoholdrughelp.org.nz for support with alcohol or other drug problems. There are ways to let us know if you have issues or concerns during your stay. *If your test is positive you will be told by health staff. This can be a bit uncomfortable but is not known to cause harm. During the national response to COVID-19, information will be used by health agencies for the purpose of managing the COVID-19 pandemic and anonymous statistical data may be published in a public manner. It is important you are honest about your health during your stay in managed isolation. Very few emergency allocation requests will be granted. You should first raise your concerns with the Facility Manager or Wellbeing coordinator at your facility. Media might contact you and it is your choice whether you talk to them. Staying in a managed isolation facility for a minimum 14-day period allows us to isolate you in case you are incubating the disease. You must only wear these face masks once – you need to wear a new face mask each time you leave your room. If you have a confirmed positive result you will be contacted in person. If you develop any symptoms of COVID-19 (cough, sore throat, shortness of breath, runny nose, loss of sense of smell, or fever) during the time of your isolation or any other illness, you must notify the health staff at your facility. You can also apply to have a parent or guardian join you in managed isolation through the exemption process. Call 0800 664 688 and leave your contact details. While this may feel distressing, you will receive a high level of clinical care from a dedicated team of health professionals. A team of health professionals is always available at your facility. New border case details: Arrival date From […] If your concern isn’t resolved, you can raise your issue by using the Complaints Form on the MIQ website. Below are some simple rules we ask you to follow while you are in managed isolation. Generally, a negative day 3 and day 12 COVID-19 test and a full health assessment are needed in order to be considered for an exemption. Enter passenger details of the individual or everyone in the ... 2. For your safety, CCTV may be in operation within your facility. Rooms in managed isolation have been sitting empty because some desperate returnees have been able to book more allocation vouchers than they need. COVID-19 tests: you will be tested for COVID-19 on or about these days. To help you get through in the best possible way, we've come up with a few simple tips. If you have nowhere to go when you leave isolation there may be help available to help you find somewhere to live. From 5 October, anyone entering New Zealand will need to book a place at a Managed Isolation and Quarantine (MIQ) facility using the Government's online Managed Isolation Allocation System. There may be some special provisions available, for example to enable school work. We appreciate this might be upsetting but your safety is our priority. If you require an interpreter, please talk to the on-site team and they can arrange this for you. If you’re in immediate danger call the Police on 111. Exercise will be supervised and at a low intensity level to reduce perspiration and heavy breathing. Please respect the privacy and personal circumstances of people at this facility when considering whether to take photos, audio or video recordings. This is the best way your health needs and wellbeing can be managed. COVID-19 test within 24 hours of your arrival (except for returnees from excluded countries - Australia, Antarctica and some Pacific Islands). There are no new cases in the community. A number of the COVID-19 rules that you are expected to follow are legal requirements, and breaching these rules may lead to Police action. Speaking to the onsite Facility Manager or Wellbeing Coordinator within the managed isolation and quarantine facility. We recommend using internet- based calling apps like FaceTime, Messenger and WhatsApp if you want to avoid telephone in-room charges. (if you never developed symptoms). You have the right to consult and instruct a lawyer at your own expense at any time without delay. You will be asked about your travel plans for when you leave the facility after the 14 days at the Travel Plan Interview. If you haven't already registered for myIR, here's how www.ird.govt.nz/topics/myir-secure-online-services(external link), If you're a citizen of NZ or Australia/have NZ Residency and are present in NZ and you have children under the age of 18 in your care, you may qualify for Working for Families payments to help you raise a family. You should follow instructions from the Medical Officer of Health or Health Protection Officer during your stay. You must meet these criteria to leave the facility. Managed isolation facilities filling up ahead of Christmas holidays They will remain there for at least 14 days and must test negative for … Do not re-use or try to disinfect single-use face masks. This includes electrical cooking appliances, gas cookers, candles, heaters, toasters, grill top ovens, items with naked flames, and combustibles. This includes opening the door to receive food or give laundry. If you have any other type of enquiry, feedback or a suggestion you can: All enquiries are managed during regular business hours from Monday to Friday. https://www.miq.govt.nz/about/contact-us/ We’ve put together a list of helpful services you can reach out to, website and apps you can use to look after your wellbeing. Contact the airline to confirm the flight is still going ahead and ask them to update their flight schedule with us. Email: flightchanges@miq.govt.nz and include in your email a copy of your voucher and your requested changes. All facilities have a specific emergency plan you should follow in an emergency. On flight to New Zealand – passengers informed by PA of the town they will complete Managed Isolation in (whole flight goes to same town). Entering and leaving a facility You will also need to complete a Managed Isolation Exit Form. Managed isolation and quarantine facilities are located throughout New Zealand. While you are here please be kind to hotel, health and other staff and follow their advice, guidance and directions. These rules keep you and others safe and help stop the spread of COVID-19. You will need to wear single-use face masks and maintain 2 metres distance from others. Despite vaccines on the horizon, strict quarantine requirements will probably be around for a while. Staying in a managed isolation facility is an important measure to keep New Zealand safe and protected from further transmission of COVID-19. During this time you will not be allowed to leave the facility. Any specific requirements for land or flight travel that we need to know. When a case of COVID-19 in the facility is confirmed, the people involved are isolated before being transferred to a quarantine facility. Smoking is not allowed inside your room. The wharenui’s connection with the whenua (land) forms the foundation for the other four dimensions. If there is a reason to believe you have been exposed to COVID-19 you will be placed in a quarantine facility for at least 10 days after the onset of COVID-19 symptoms or since the date of your test. More information about alert levels can be found here: www.covid19.govt.nz/alert-system(external link). Staying in managed isolation is a legal requirement under the COVID-19 Public Health Response (Isolation and Quarantine) Order 2020. Low-risk alcohol drinking advice(external link) — Alcohol.org website. Call 0800 688 5463 for confidential, free LGBTIQ+ support from a trained volunteer. You must be clear of COVID-19 symptoms for a minimum of 72 hours before you can leave. Permission to leave managed isolation is only issued in very limited circumstances for exceptional reasons and where the public health risk is assessed to be very low and can be managed. We recognise that any investigations must be confidential and undertaken in good faith. Please keep the on-site team informed if your accommodation or travel plans change at any stage during your stay. Do not share your face mask. "We forecast capacity would be very tight in the leadup to Christmas as we wanted as many people as possible to get back to New Zealand," the spokesperson said. For more information on what financial support you might get, visit check.msd.govt.nz(external link), There may be help available if you need support with travel costs to get home. Daily mental wellbeing, Coping with uncertainty, stress, worry, sleep, thriving. The Ministry of Health’s website has information, resources, tools and free apps to support your mental wellbeing, as well as information about organisations that can help if you need extra support. The Code applies to the health services you receive in this facility. When you leave your room, you must wear face masks that have been supplied to you. You should let the person taking the swab know if you have any condition that reduces the strength of your skin, affects the ability of your blood to form clots, or if you are on blood thinning medication. When you find a job you’re interested in there’s help for you to apply or talk to the employer. There is help available if you need essential information or support services, including applying for financial assistance (and other support you may need). This helps us understand the time you’re leaving, so we can organise check-out and better support you during your departure. If you or those in your bubble need support and treatment to reduce their alcohol intake, call the Alcohol Drug Helpline on 0800 787 797. Contact the hotel reception and ask for a nurse to help you with your health concerns. offence to knowingly cause a false fire alarm, and doing so will likely result in prosecution. Ngā Kaitiaki o Te Puna Rongoā o Aotearoa – the Māori Pharmacists Association (MPA) has a free phone line to answer questions that kaumātua or whānau may have about their medicines. We will transport you back to the airport you arrived at, if you wish, unless you indicate otherwise. Talk to hotel staff for details. Wear face masks (single-use) that have been supplied to you at all times when outside your room. This is to protect New Zealanders from the spread of COVID-19. About 11.30pm, police and managed isolation … If you are currently in an MIQ facility and your expectations are not being met, you should first raise your concern with the Facility Manager or Wellbeing Coordinator. Day 3: The first COVID-19 test is around day 3 as the average time most people develop infection after exposure is 5 days, and we account for 2 days of travel. You can get free legal advice and assistance from: Community law centres offer free legal information and advice to people who cannot afford to see a lawyer. Wash your hands with soap and water often (for at least 20 seconds) and  dry thoroughly or sanitise your hands regularly. The information below outlines your legal rights while you are in a managed isolation facility. You must arrange your travel around the dates available on the Managed Isolation Allocation System(external link). Laundry services are available during your stay. If you want to record your interactions with staff, please speak with them first. One of these cases is classified as historical and deemed not infectious. This means there are strict conditions on anyone who is staying here. The health staff will also be able to assist with any medication and prescription requirements. The Government is extending pre-departure testing to all travellers to New Zealand, except those from Australia, Antarctica and most Pacific Islands. Sparklers at Home is an online toolkit for parents, full of fun activities that support the wellbeing of primary and intermediate students. Deliveries can not contain any illegal items or items that present a health and safety risk. REMEMBER: We are in this together and we are committed to making your stay as comfortable as possible. have a COVID-19 test on ‘day zero’ within 24 hours of arrival in a managed isolation and quarantine facility, remain in your room until the results of the test is known. A nurse will help you with this and sign it off. You are entitled to talk to your lawyer in a confidential environment. This will help us get the appropriate agency such as housing or welfare to help you. 3. The managed isolation facility is a facility that operates “inside” a hotel. New Zealand currently has very few COVID-19 cases and we’re trying to keep it that way. Please familiarise yourself with it and do as the on-site staff request. Once you finish all requirements you will receive a letter confirming you have completed managed isolation. A: Anyone travelling to New Zealand from today must have a pre-booked voucher for 14-days of managed isolation or quarantine facility before boarding their … If you are given an exemption to leave managed isolation, you will still need to complete a minimum 14 days of isolation from the time you arrived in New Zealand. The dedicated on-site staff are there to help you. The Ministry of Social Development can help in lots of different ways and situations. Call 0800 862 34 to access help in ten languages, including Mandarin, Cantonese, Korean, Vietnamese, Thai, Japanese, Hindi, Gujarati, Marathi and English. Having a negative test means that COVID-19 was not detected at the time you were tested. New Zealand currently has very few COVID-19 cases and we’re trying to keep it that way. New Zealand at this time do not introduce COVID-19 into the community. If you’re unable to talk, listen for the option to dial 55 – this will put you directly through to the Police. No-one should feel scared or be harmed by others. The use of reusable masks and other face coverings are not permitted when you are in an isolation or quarantine facility. If you’re deaf or hearing impaired, you can use Video Relay Service to get in touch with us. For receiving or paying Child Support, see www.ird.govt.nz/child-support(external link). If the result of your day zero test is positive, you will be transferred to a quarantine facility. They accommodate people who have been assessed as being at low risk of having COVID-19. Hold accommodation. Your facility will inform. No exemption will be possible if you develop symptoms of COVID-19 during your stay in managed isolation and have been moved to a quarantine hotel. These are difficult and challenging times. If you do have an item that presents a health and safety risk, the hotel can hold this for you until you depart or return it to the sender. If you are unable to organise your travel, please contact the on-site staff for advice. Find an Embassy or foreign representative in New Zealand on the Ministry of Foreign Affairs and Trade website. Anxiety and stress, Confidence, Self-awareness, Problem solving skills, Connecting to what matters, Sleep, Relaxation, Staying on Track is a free online course that helps you learn how to cope with worry and stress when things get tough. All enquiries are managed during regular business hours from Monday to Friday. Find out more about the exemptions process and how to apply for an exemption. Please do this by phone from your room. Please order reasonable quantities only for personal consumption. In New Zealand, whenever you use health or disability services you have rights that must be upheld.These rights are described in The Code of Health and Disability Services Consumers’ Rights (The Code) and are summarised below. Our Contact Centre is open from 8:00 am to 10:00 pm (NZST), seven days a week. Call 0800 543 354 or text HELP (4357) to talk to a counsellor or trained volunteers. In the week following your departure you will be contacted by the Ministry of Health to check your ongoing health. Visit the COVID-19 website(external link). The Government is extending pre-departure testing to all travellers to New Zealand, except those from Australia, Antarctica and most Pacific Islands. Please do not enter the hotel room of anyone who is not in your bubble. Stay in touch with your family and friends through other communication methods such as making phone calls or using apps like Zoom, SKYPE, etc. Managed-isolation or quarantine on arrival requirements. You should contact the on-site team first with any queries or concerns. Find out what to do if your flight is cancelled or rescheduled(external link). You will have a swab taken from the back of your nose; this can be a bit uncomfortable but is not known to cause harm. You are required to stay in the isolation facility for a minimum of 14 days. It may still show up later in your stay so it’s important to continue good hygiene and isolation measures throughout the duration of your time in managed isolation. It takes 10 seconds to collect the sample. The use of reusable masks and other face coverings is not fit for purpose when you are in an isolation facility. As we near the end of our stay in New Zealand’s mandatory quarantine (known as Managed Isolation & Quarantine or MIQ), we’ve realised it could be useful for other families to read about our experience. Free advice about just about anything — in your local area and in your own language. © Ministry of Business, Innovation and Employment. It's a good idea to consider your options early in your stay so that assistance is available if you need it when you leave the facility. There are over 300 episodes that have lessons designed for all early learning and school ages. The facilities operate under an Alert Level 4 environment. Call 0800 726 666 for someone who will listen. The managed isolation facilities are hotels, staffed by a team of health professionals, hotel and government personnel. Find an Embassy or foreign representative in New Zealand on the Ministry of Foreign Affairs and Trade website. Health staff conduct a comprehensive health and wellbeing check to ensure you have everything you need for your stay. You will be asked to fill out a form or answer questions including your contact details. There are some rules and guidance on what you can and cannot do while staying in a facility. 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